{"id":12,"date":"2025-09-29T11:37:39","date_gmt":"2025-09-29T16:37:39","guid":{"rendered":"https:\/\/gizter.com\/?page_id=12"},"modified":"2025-09-30T14:01:18","modified_gmt":"2025-09-30T19:01:18","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/gizter.com\/en\/refund_returns\/","title":{"rendered":"Warranty and Returns Policy"},"content":{"rendered":"<p class=\"wp-block-paragraph\">En cumplimiento de la\u00a0<strong>Ley 1480 de 2011 \u2013 Estatuto del Consumidor en Colombia<\/strong>, Gizter informa a sus clientes las condiciones aplicables a la\u00a0<strong>garant\u00eda de productos, devoluciones y derecho de retracto<\/strong>\u00a0en las compras realizadas a trav\u00e9s de\u00a0<strong><a href=\"https:\/\/gizter.com\/en\/\">www.gizter.com<\/a><\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">1. Garant\u00eda legal<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Todos los productos comercializados por Gizter cuentan con garant\u00eda legal m\u00ednima de&nbsp;<strong>30 d\u00edas calendario<\/strong>&nbsp;a partir de la entrega, salvo que el fabricante otorgue un t\u00e9rmino superior.<\/li>\n\n\n\n<li>La garant\u00eda cubre defectos de fabricaci\u00f3n o funcionamiento que no se deban a un uso indebido del producto.<\/li>\n\n\n\n<li>La reparaci\u00f3n, reposici\u00f3n o devoluci\u00f3n del dinero se realizar\u00e1 seg\u00fan lo dispuesto en la Ley 1480 de 2011.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">2. Exclusiones de garant\u00eda<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">La garant\u00eda no aplica en los siguientes casos:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Da\u00f1os ocasionados por mal uso, instalaci\u00f3n inadecuada, manipulaci\u00f3n indebida o golpes.<\/li>\n\n\n\n<li>Desgaste normal por uso.<\/li>\n\n\n\n<li>Intervenciones o reparaciones realizadas por terceros no autorizados.<\/li>\n\n\n\n<li>Productos con sellos de seguridad violados o alterados.<\/li>\n\n\n\n<li>Productos adquiridos en promociones de&nbsp;<strong>\u201cremate\u201d o \u201csin garant\u00eda\u201d<\/strong>, cuando esta condici\u00f3n haya sido informada al momento de la compra.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">3. Procedimiento para hacer efectiva la garant\u00eda<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Para solicitar la garant\u00eda, el cliente debe:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Contactar a Gizter a trav\u00e9s del correo&nbsp;<strong><a>contacto@gizter.com<\/a><\/strong>&nbsp;o al tel\u00e9fono&nbsp;<strong>(+57) 316 513 0407<\/strong>, indicando n\u00famero de pedido, descripci\u00f3n del da\u00f1o y adjuntando evidencia fotogr\u00e1fica o en video.<\/li>\n\n\n\n<li>Enviar el producto a la direcci\u00f3n indicada por Gizter, en su empaque original o en condiciones que aseguren su transporte seguro.<\/li>\n\n\n\n<li>Gizter realizar\u00e1 la revisi\u00f3n t\u00e9cnica y emitir\u00e1 respuesta en un plazo m\u00e1ximo de&nbsp;<strong>15 d\u00edas h\u00e1biles<\/strong>&nbsp;contados desde la recepci\u00f3n del producto.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Si la reclamaci\u00f3n es procedente, Gizter proceder\u00e1 seg\u00fan corresponda con la&nbsp;<strong>reparaci\u00f3n, reposici\u00f3n o devoluci\u00f3n del dinero<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">4. Derecho de retracto<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">De acuerdo con el Estatuto del Consumidor:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>El cliente puede ejercer el&nbsp;<strong>derecho de retracto<\/strong>&nbsp;dentro de los&nbsp;<strong>5 d\u00edas h\u00e1biles siguientes a la entrega del producto<\/strong>.<\/li>\n\n\n\n<li>El producto debe estar sin uso, en perfecto estado y con todos sus empaques originales.<\/li>\n\n\n\n<li>Los costos de transporte asociados a la devoluci\u00f3n ser\u00e1n asumidos por el cliente, salvo error imputable a Gizter.<\/li>\n\n\n\n<li>Una vez recibido y validado el estado del producto, Gizter realizar\u00e1 la devoluci\u00f3n del dinero en un plazo m\u00e1ximo de&nbsp;<strong>30 d\u00edas calendario<\/strong>.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">5. Productos excluidos de retracto o garant\u00eda<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Por su naturaleza, no tienen devoluci\u00f3n ni retracto:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Productos en promoci\u00f3n o con descuento especial, salvo defecto de f\u00e1brica.<\/li>\n\n\n\n<li>Bienes de uso personal o \u00edntimo.<\/li>\n\n\n\n<li>Productos digitales o descargables.<\/li>\n\n\n\n<li>Productos elaborados bajo pedido o personalizados.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">6. Plazos de reembolso<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Para pagos con tarjeta de cr\u00e9dito, el reembolso se gestionar\u00e1 a trav\u00e9s de la entidad bancaria emisora.<\/li>\n\n\n\n<li>Para pagos con d\u00e9bito o efectivo, el reembolso se realizar\u00e1 mediante transferencia bancaria a nombre del titular de la compra.<\/li>\n\n\n\n<li>El tiempo de reembolso depender\u00e1 de los procedimientos de cada entidad, sin exceder&nbsp;<strong>30 d\u00edas calendario<\/strong>&nbsp;desde la aceptaci\u00f3n de la devoluci\u00f3n.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">7. Contacto<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Para ejercer la garant\u00eda, derecho de retracto o solicitar devoluciones, el cliente puede comunicarse con Gizter a trav\u00e9s de:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Correo electr\u00f3nico:<\/strong>&nbsp;<a>contacto@gizter.com<\/a><\/li>\n\n\n\n<li><strong>Tel\u00e9fono:<\/strong>&nbsp;(+57) 316 513 0407<\/li>\n\n\n\n<li><strong>Direcci\u00f3n f\u00edsica:<\/strong>&nbsp;Manzana E12 L17, C\u00facuta, Norte de Santander, Colombia<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>En cumplimiento de la\u00a0Ley 1480 de 2011 \u2013 Estatuto del Consumidor en Colombia, Gizter informa a sus clientes las condiciones<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - 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