WARRANTY AND RETURNS POLICY

In compliance with Colombia's Consumer Protection Code (Law 1480 of 2011), Gizter hereby informs its customers of the terms and conditions governing product warranties, returns, and the right of withdrawal for purchases made through www.gizter.com.

1. Warranty Period

All products sold by Gizter are covered by a 30-calendar-day warranty starting from the date of delivery, unless the manufacturer offers a longer warranty period. This period is disclosed in accordance with Article 8 of Law 1480 of 2011, which allows suppliers to state the applicable warranty period for their products.
The warranty covers manufacturing or functional defects that are not caused by improper use of the product.
Repairs, replacements, or refunds will be provided in accordance with the provisions of Law 1480 of 2011.

2. Warranty Exclusions

The warranty does not apply in the following cases:

Damage caused by misuse, improper installation, mishandling, or physical impact.
Normal wear and tear.
Interventions or repairs carried out by unauthorized third parties.
Products with security seals that have been broken or tampered with.
Products purchased during "clearance" sales or marked "as is / no warranty," provided this condition was disclosed at the time of purchase.

3. Warranty Claim Procedure

To request a warranty claim, the customer must:

Contact Gizter at contacto@gizter.com or call/text (+57) 316 513 0407, providing your order number, a description of the issue, and attaching photo or video evidence.
Ship the product to the address provided by Gizter, using its original packaging or packaging that ensures safe transportation.
Gizter will conduct a technical review and issue a response within a maximum of 15 business days from receipt of the product.

If the claim is approved, Gizter will proceed as appropriate with repair, replacement, or refund of the purchase price.

4. Right of Withdrawal

In accordance with the Consumer Protection Statute:

The customer may exercise their right of withdrawal within 5 business days following delivery of the product.
The product must be unused, in perfect condition, and with all original packaging.
The customer is responsible for shipping costs, unless the issue was caused by an error on Gizter’s part.
Once the condition of the product has been received and verified, Gizter will issue a refund within a maximum of 30 calendar days.

5. Products Excluded from the Right of Withdrawal or Warranty

Due to their nature, the following products are not eligible for returns or the right of withdrawal:

Products on promotion or special discount, except in the case of a manufacturing defect.
Personal or intimate-use products.
Digital or downloadable products.
Made-to-order or customized products.

6. Refund Processing Times

For credit card payments, the refund will be processed through the issuing bank.
For debit card or cash payments, the refund will be made by bank transfer to the name of the purchaser.
Refund processing times will depend on the policies of each financial institution, not to exceed 30 calendar days from the date the return is accepted.

7. Prevailing Language

This document was originally written in Spanish, the official language of Gizter and the Republic of Colombia, where the store operates. The English version is provided solely as a courtesy to help our customers in the United States understand its contents. In the event of any discrepancy, ambiguity, or conflict between the Spanish version and its English translation (or any other language), the Spanish version shall prevail in all cases.