FAQ

1. Does Gizter allow returns or exchanges if I simply change my mind?

No. Gizter does not offer exchanges simply because you change your mind. Returns are only accepted under the applicable warranty for manufacturing defects or where the legal right of withdrawal applies.

2. What is the warranty on Gizter products?

All Gizter products are covered by a 30-day warranty from the date of delivery, covering manufacturing defects. Some manufacturers may offer a longer warranty period.

3. What is not covered by the warranty?
      • Damage caused by misuse, physical impact, or improper installation.
      • Normal wear and tear.
      • Repairs carried out by unauthorized third parties.
      • Products with broken or tampered security seals.
      • Products sold as clearance or without warranty.
4. How do I make a warranty claim?
    • Contact Gizter at contacto@gizter.com or +57 316 513 0407, providing your order number and a description of the issue. You may also include photos or videos.
    • Ship the product to the address provided by Gizter, using its original packaging or other secure packaging suitable for transport.
    • We will review your case and respond within a maximum of 15 business days.

If your claim is approved, the product will be repaired, replaced, or refunded, as applicable.

5. Can I return a product if I change my mind?

Yes. By law, you have the right of withdrawal:

    • It applies within 5 business days of delivery.
    • The product must be unused, in perfect condition, and in its original packaging.
    • The customer is responsible for shipping costs, unless the issue was caused by an error on Gizter’s part.
    • The refund will be issued within a maximum of 30 calendar days.
6. Which products cannot be returned?
    • Products sold as part of a promotion or at a special discount (unless defective).
    • Personal or intimate-use products.
    • Digital or downloadable products.
    • Made-to-order or customized products.
7. How long does it take to receive a refund?
    • Card payments: processing times vary depending on the issuing bank.
    • Debit card or cash payments: refunds are issued via bank transfer.
    • In all cases, the refund will be issued within a maximum of 30 calendar days from the date the return is approved.
8. How can I contact Gizter about a warranty claim or return?
    • Email: contact@gizter.com
    • Phone: (+57) 316 513 0407
    • Address: Manzana E12 L17, Cúcuta, Norte de Santander, Colombia
9. Are Gizter's products good quality?

Yes. We personally buy and test every product before it goes up for sale — checking materials, build quality, and real-world performance. We only keep items in our catalog that actually deliver on what they promise.

10. How long does shipping take?

Delivery times vary by destination. Orders to the US typically arrive within 13 to 18 days. Orders to Colombia typically arrive within 20 to 25 days. In some cases, your order may arrive sooner than estimated. These times include international shipping to your country.

11. How can I track my order?

Once your order has been shipped, you can track it in real time from our Shipment Tracking page by entering your tracking number. You’ll also receive automatic updates on the status of your order.

12. What payment methods does Gizter accept?

We accept Mercado Pago for customers in Colombia and PayPal for customers in the US. You can pay with a credit or debit card, or any other payment method available through each platform.