PRIVACY POLICY & DATA PROTECTION

Gizter, an individual registered under Colombian Tax ID (RUT) No. 1.090.390.391-5, with its registered address at Manzana E12 L17, Cúcuta, Norte de Santander, Colombia, in compliance with Law 1581 of 2012, Decree 1377 of 2013, and other applicable Colombian data protection laws, establishes this Privacy and Personal Data Processing Policy. This policy applies to users who access the website at www.gizter.com and its services, both in Colombia and the United States.

1. Ownership and Scope

This policy applies to all collection, use, storage, and processing of personal data carried out by Gizter through its online store and customer service channels.

Use of the website constitutes express acceptance of this policy.

2. Data Collected

Gizter only collects the personal data necessary to process your purchase and provide customer support, such as:

Names and surnames.
Identification document.
Shipping and billing address.
Phone number.
Email.
Payment information, securely handled directly by authorized payment processors (Mercado Pago for Colombia and PayPal for the United States; Wompi for Colombia will also be available soon). Gizter does not store complete credit or debit card details or payment account information.

No sensitive personal data is requested or stored (such as health information, religious beliefs, political views, biometric data, etc.).

3. Purpose of Data Processing

The personal data collected will be used to:

Process orders, payments, and shipments.
Manage customer service requests.
Send information about the status of your orders, promotions, and Gizter updates.
Comply with legal, tax, and contractual obligations.
Improve the browsing experience and personalize product offerings through analytics tools (e.g., Google Analytics).

4. Data Storage and Retention Period

The information will be stored on secure servers and retained for the duration of the business relationship and for up to five (5) years after the last transaction, in order to comply with tax, accounting, and legal obligations.

5. Data Subject Rights

Under Colombian law, as the data subject, you may:

Access, review, update, and correct your personal data.
Request the deletion of your personal data where legally permitted.
Withdraw consent for the processing of your personal data.
File a complaint with the Superintendence of Industry and Commerce (SIC) in Colombia.

If you contact us from the United States or another country, we will also handle your request in accordance with these same principles of transparency and control over your personal data.

6. Minors

Gizter’s website and services are intended exclusively for individuals 18 years of age or older. We do not knowingly collect personal information from minors.

7. Data Transmission and Transfer

Your personal data may only be shared with:

Payment processors (Mercado Pago, PayPal, and, soon, Wompi) to process transactions.
The supplier or manufacturer responsible for preparing and shipping your order, to whom only the information necessary for delivery will be provided (name, address, and contact phone number). In some cases, orders may be shipped from outside Colombia, depending on the product’s origin.
National and international shipping and logistics providers responsible for the physical delivery of your order.
Technology providers necessary for the proper functioning of the website (for example, analytics and shipping tracking tools).

Gizter does not sell or disclose your personal data to unauthorized third parties.

8. Security Measures

Gizter implements reasonable technical, administrative, and physical safeguards to protect your information against loss, misuse, unauthorized access, alteration, or destruction.

9. Cookie Policy

The website www.gizter.com uses cookies and similar technologies to:

Remember your browsing preferences.
Analyze website usage through Google Analytics.
Improve your experience and personalize content.

You can disable or manage cookies through your browser settings; please note that some website features may be limited if you disable them.

10. Jurisdiction and International Scope

This policy is governed by the laws of the Republic of Colombia. For our customers in the United States, we also follow internationally recognized privacy best practices when processing their personal data, although our current operations are primarily governed by Colombian regulations.

11. Prevailing Language

This document was originally written in Spanish, the official language of Gizter and the Republic of Colombia, where the store operates. The English version is provided solely as a courtesy to help our customers in the United States understand its contents. In the event of any discrepancy, ambiguity, or conflict between the Spanish version and its English translation (or any other language), the Spanish version shall prevail in all cases.

12. Amendments to This Policy

Gizter may amend this Privacy and Personal Data Processing Policy at any time to keep it up to date with regulatory, operational, or website changes. Any amendments will be published on this same page, indicating the new version and corresponding update date. We recommend reviewing this policy periodically. Continued use of the website after an update has been published constitutes acceptance of the amended terms.